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My Fitbit Ionic won’t update

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‎04-29-2020 11:29 - last edited on ‎05-01-2020 11:19 by Fitbit Moderator

‎04-29-2020 11:29 - last edited on ‎05-01-2020 11:19 by Fitbit Moderator

I didn’t use my Fitbit for about a year and a half and now that I synced it again it won’t update. It doesn’t give me an option and it is stuck on 31.1.16

 

Moderator edit: Updated subject for clarity 

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‎05-01-2020 11:27

‎05-01-2020 11:27

@eedouglass Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the details shared about what you're experiencing with your watch. 

 

I would like you to make sure you're doing this procedure to update your Ionic. Also, please follow the tips on this article Why can't I update my Fitbit device? 

 

Let me know the outcome. 

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