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Ionic not turning on

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‎08-19-2020 14:41 - last edited on ‎08-22-2020 12:47 by Fitbit Moderator

‎08-19-2020 14:41 - last edited on ‎08-22-2020 12:47 by Fitbit Moderator

When I fully charge my fitbit ionic it won't come on but I know that it's fully charged. 

 

Moderator Edit: Clarified subject

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‎08-22-2020 12:49 - last edited on ‎12-09-2025 07:31 by Fitbit Moderator

‎08-22-2020 12:49 - last edited on ‎12-09-2025 07:31 by Fitbit Moderator

@Stormhunter A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

Since your Ionic is charging but the screen isn't turning on, please restart it and let me know if the screen turns on after this. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-22-2020 12:49 - last edited on ‎12-09-2025 07:31 by Fitbit Moderator

‎08-22-2020 12:49 - last edited on ‎12-09-2025 07:31 by Fitbit Moderator

@Stormhunter A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

Since your Ionic is charging but the screen isn't turning on, please restart it and let me know if the screen turns on after this. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-24-2020 07:45

In response to SilviaFitbit

‎08-24-2020 07:45

It's all good. Ty.
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