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Ionic not turning on

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‎11-28-2020 11:54 - last edited on ‎11-30-2020 16:25 by Fitbit Moderator

‎11-28-2020 11:54 - last edited on ‎11-30-2020 16:25 by Fitbit Moderator

My ionic charged on tuesday night and was working fine in the morning. Then mid morning it stopped working. It is only two years old and is my second replacement. I do not wear it in the shower nor am I extremely rough with it or anything like that. I have tried all the tips and tricks to get it working again but to no avail. I went back to the store I purchased it from and they gave me the info sheet on getting it restarted but still nothing. I have to go back for them to send it away. But for an over $400 watch that's only two years old this is not good. 

 

Moderator Edit: Clarified subject

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‎11-30-2020 16:25

‎11-30-2020 16:25

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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