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Ionic not updating steps or heart rate

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‎10-13-2020 07:03 - last edited on ‎10-19-2020 17:14 by Fitbit Moderator

‎10-13-2020 07:03 - last edited on ‎10-19-2020 17:14 by Fitbit Moderator

DO WE HAVE a clue when we are going to get this problem fixed.  You guys are messing with my insurance when this doesn't work.  PLEASE get this fixed ASAP.  I won't let me update the new update either, and then it also wants to calibrate and it won't do that either PLEASE HELP. 

 

Moderator Edit: Clarified subject

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‎10-19-2020 17:14

‎10-19-2020 17:14

Hi @Shoshe, it's nice to see you again participating here in the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

 

I'll be around if you need anything else.

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