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Ionic not updating

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‎09-29-2020 04:43 - last edited on ‎10-01-2020 13:07 by Fitbit Moderator

‎09-29-2020 04:43 - last edited on ‎10-01-2020 13:07 by Fitbit Moderator

I can't seem to update my Ionic past version 27.32.10.20, can't fi d anything in the app or online. 

I'm wondering if I can update it or is capped??

Thanks

 

Moderator Edit: Clarified subject

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‎10-01-2020 13:11 - last edited on ‎12-09-2025 04:30 by Fitbit Moderator

‎10-01-2020 13:11 - last edited on ‎12-09-2025 04:30 by Fitbit Moderator

@JimiL23 A warm welcome to the Fitbit Community! Thanks for getting in touch about this. 

In this case, please set up your Ionic as a new device and if there's an update available you should receive it when setting it up. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you! 

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