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Ionic not vibrating when receiving notifications

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‎06-14-2020 12:57 - last edited on ‎06-15-2020 19:51 by Fitbit Moderator

‎06-14-2020 12:57 - last edited on ‎06-15-2020 19:51 by Fitbit Moderator

Hi I have been through the forum and tried everything on here, setting up notifications on both iphone, fitbit app and ionic watch. I receive the message on my watch but it does not vibrate to tell me there is a message, I have to just check? Can someone help with this please?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-15-2020 19:50

‎06-15-2020 19:50

Hi @Wizzylizzy, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if your device isn't vibrating at all (i.e. when you charge it or when you setup an alarm) or just with the text notifications? What about phone call notifications? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try our restart process and let me know if the issue persists.

 

Looking forward to your reply, let me know if you have any additional questions. 

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‎06-15-2020 23:10

In response to RicardoFitbit

‎06-15-2020 23:10

Hi

Thanks for your response. It vibrates when I receive a phone call and other watch actions. Just not when receiving messages or notifications. It used to pop up on the screen and vibrate and now nothing. It does receive the message but does not tell me that it has unless I look.

Been happening for at least a month now... I have restarted the watch by pressing the left and bottom right buttons. Is there a different way to re-boot?

Many thanks
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‎06-18-2020 17:58

In response to Wizzylizzy

‎06-18-2020 17:58

Thanks for your reply @Wizzylizzy.

 

The details that were shared in your post are appreciated, the good news are that the motor of your Ionic is not damaged and this is the reason why it does vibrate when you receive phone calls and other watch actions. That said, I recommend you to re-setup the notifications feature following the steps that are specified on our help article: How do I get notifications from my phone on my Fitbit device? and then please make sure that the power management is disabled for the Firbit app.

 

Let me know if the issue persists.

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