Ionic not vibrating

[Kelcidot]

Hi hope someone can help me My Fitbit Iconic wont vibrate when I reach 10,000 steps wont vibrate when I haven't completed my 250 steps per hr .Have been on Fitbit Suppory numerous times.They have asked me to check Silent Alarms can find it ... 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Kelcidot, it's nice to see you again participating here in the Community Forums, welcome back.

Thanks for bringing this to my attention. If your Ionic isn't vibrating when you reach your goals, please try our restart process following the next steps:

1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

In regards the silent alarms, please check our help article: How do I manage alarms on my Fitbit device?

Let me know if you have any additional questions. 

[Kelcidot]

Hi ...I cant seem to find my silent alarms went into the gear icon and silent alarms not visible ..Please advise .

[RicardoFitbit]

Hello again @Kelcidot, sorry for the delayed reply.

Since you're using an Ionic device, the alarm needs to be setup directly from the device and not your account. To do so, please follow the next steps:

1. On your device, open the Alarms app  . You see your next scheduled alarms and the option to set a new alarm.
2. Tap + New Alarm. Swipe up to see this option if you already created multiple alarms.
3. Tap the time, and swipe to set the alarm time. Be sure to set am or pm.
4. Press the back button on your device, and choose whether to turn on Smart Wake. When enabled, Smart Wake attempts to find the best time to wake you starting 30 minutes before the alarm time you set. It avoids waking you during deep sleep so you're more likely to wake up feeling refreshed. If Smart Wake can’t find the best time to wake you, your alarm alerts you at the set time.
   • Alarms that use the Smart Wake setting have a different icon   than the other alarms   on your watch.
5. Choose the days you want to be alerted.
6. Press the back button to see your alarms. To turn off an alarm, tap the alarm icon  .

Note that alarms won't go off if your device has less than 8% battery.

Let me know if you need anything else.

[Kelcidot]

Hi my fitbit still wont vibrate after 1000 steps and doesn't alert me to walk 250 steps per hour .Ten minutes before .This is still not working properly. I dont need wake up alarms just vibration for the above .Please advise .

[Kelcidot]

Hi can anyone help .This issue has been going on for a few months even though I got a replacement .My Iconic wont vibrate at 10000 steps or vibrate when I need to get 250 steps per hr.I keep getting the same reply despite telling fibit that it doesn't work .Is it something simple that it s causing this as I cant seem to get an answer for this problem.They are telling me to set it up as a new alarm in smart wake .I only need the Iconic to vibrate as above .Please help.

[Lynne_e23]

Wondering if you have been able to resolve your issue?  My Fitbit Ionic will not vibrate either for 10k steps or the 250 steps per hour.  It is only vibrating at the 1km intervals for running but not walking.

Also having issue with the HR "no measurements"

There's no e-mail support but that wasn't helpful in the past anyway.

Wondering if I need to get a new one but it's only just out of warranty.