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Ionic not working after swimming

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‎02-20-2020 18:26 - last edited on ‎02-21-2020 10:44 by Fitbit Moderator

‎02-20-2020 18:26 - last edited on ‎02-21-2020 10:44 by Fitbit Moderator

My Fitbit Iconic is about 1.5 years only (purchased in July 2018).    I have swam with this device before and it has never given me problems.  This time it starting turning on and off after the swim and within a half hour shut down and it will not turn back on or accept a charge.    Is there any fix available for this issue or advice on how to proceed?    

 

Moderator edit: Updated subject for clarity 

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‎02-21-2020 10:45

‎02-21-2020 10:45

@ekenn82 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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