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Ionic not working

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‎02-20-2020 19:58

‎02-20-2020 19:58

My ionic Fitbit has not worked since Monday. It will not power on at all. I have tried plugging the cable to computer to charge it, used a different power source, bought a new charger for it, and even made sure there was no dirt or debris preventing it from charging. Still nothing! I’m sad and disappointed because I have not had this very long and it’s not working. I don’t know what else to do. I don’t shower or swim with it.  I guess I will need to see about a replacement. 

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‎02-21-2020 10:55

‎02-21-2020 10:55

@Ngozi Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your watch. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your email inbox. 

 

I'll be around if you have any additional questions. 

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