Ionic not working after update

[Mazmo79]

Yet again they do an update and the watch goes dead this is not a coincidence. Absolute farce I’ve never known such poor customer service 

Moderator edit: subject for clarity 

[mandalala]

I don't know if that's why mine is dead, but it is def messed up.  I can get some life of it, the screen will turn lighter so I know it's "on" but there is nothing on the screen and it will make the little vibration, but I can't get the fitbit symbol to pop up or anything to work

[LiliyaFitbit]

It’s good to see you in the community, @Mazmo79 @mandalala.

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I was able to confirm that you have been in touch with our Support team regarding this. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

See you around.

[Mazmo79]

I’m afraid there’s no compromise with your ‘so called’ support team. They’ve made it clear they do not value me as a customer, as they have a number of others given the responses I have received. The device is not fit for purpose. 

[LiliyaFitbit]

Thank you for your reply, @Mazmo79.

I am sorry to hear about your experience, I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

Have a good day.

[Mazmo79]

Unless they provide a satisfactory remedy I won’t be staying with Fitbit and given they have closed the case I suspect that’s that 

[Mazmo79]

Another generic message from Fitbit. Disappointed 

[Varnyalag]

That's exactly what happened to me. After I installed the update, my watch battery died. Customer service kindly indicated that they see the problem and the Ionic has really become defective. I received a 35% coupon code if I might want to buy another product that could be ruined at any time with a software update ❤️

[mandalala]

how did you get a coupon code?  One of the people that I dealt with told me I would receive some communication regarding my ionic (apparently the display is dead) but I have yet to hear from them.  This and the weird period tracking thing in the app is making me think I need to find a new fitness tracker

[Varnyalag]

I received an email, just few hours after we had a conversation with the customer service.

[mandalala]

ok fitbit, so you need to email me a coupon!

[Rich-56]

Hi Mazmo79 

Did you ever get anything sorted regarding your watch?

https://9to5google.com/2020/05/26/fitbit-ionic-update-breaking-some-units/

I have seen this report online and have read through quite a lot of people (Myself included) that have been a victim of the "Support Team" 

I am currently trying to find someone who has had a positive resolution. As of yet, there is no one, outside of Staff, that have. 

I guess trying to find someone happy with this product is becoming almost as hard as finding a non faulty Fitbit Ionic! 

[Mazmo79]

Hi Rich 

No sadly not they offered a discount to purchase a new device but after having so many faulty products from Fitbit I have decided it’s just not worth it, their new warranty only covers people in the UK for a limited time, my Fitbit was less than a year old it’s pretty despicable they think they are providing customers a great service when it seems their own updates cause the devices to not be fit for purpose. 

[Rich-56]

Hi Mazmo

That is a shame, but not surprising, they seem to genuinely not care about how many customers they are loosing though, that is the strangest thing for me. As I have said to a few people on here, it seems the only thing left to do is let people know what they are letting themselves in for, including the appalling customer service responses they will receive is the only thing people can do, in the hope that others won't find themselves in the same position.

I wonder if they even think about the financial impact that comes with buying an expensive faulty product, that doesn't last more than a few months in some cases, has on the everyday customer, especially, in a time where I imagine a lot of people are struggling with disposable income. (Not anyone on the board of Fitbit of course)
Good luck with getting some form of resolution, or at least finding a product from their competitors that works the way it should, for a period of time longer than a Daddy Long-Legs lifespan 🙂 

Rich