help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not working correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2020 12:49 - last edited on ‎07-13-2020 19:32 by Fitbit Moderator

‎07-13-2020 12:49 - last edited on ‎07-13-2020 19:32 by Fitbit Moderator

Since today my ionic is not working as expected. The home screen has no problems but when i swipe up the number of steps and so on is not displayed.

When i open the settings menu there is no text or buttons.

I tried the soft and hard reset without any useful result.

Can anyone advise how to approach this?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-13-2020 19:31

‎07-13-2020 19:31

Hi @FritsErenstein, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To make sure that the correct steps were taken, please check our restart process and, below, you'll find the steps to perform a factory reset:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes