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Ionic not working

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‎08-08-2019 14:13 - last edited on ‎08-09-2019 08:04 by Fitbit Moderator

‎08-08-2019 14:13 - last edited on ‎08-09-2019 08:04 by Fitbit Moderator

Anyone else have complaints about the watch?

I bought it in 2017 it crashed and burned. I received a replacement in 2018 and it just crashed and burned. At close to $300 I give up. I took my old watch out of the drawer and guess what, it is still working. I am done with Fitbit.

Rant over.

Waiting for Google to come out with one.

 

Eddie

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎08-09-2019 08:03

‎08-09-2019 08:03

Welcome to the Community @SunsetRunner. Thanks for sharing your experience with Ionic. 

 

Your feedback and comments are appreciated, we're always here to assist you and implement features that can help you reach your exercise goals. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎08-09-2019 08:27

In response to SilviaFitbit

‎08-09-2019 08:27

Hello Silvia, when they replaced it the first time they told there was no more warranty. I did not bother to contact them again. It stopped recording my sleep about a week ago, then yesterday the screen was showing vertical colored lines only then last night it went dead. No screen will not charge. The app says it synced a few minutes ago.

Can you help?

 

Thank you Eddie

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0 Votes

‎08-09-2019 12:16

In response to SilviaFitbit

‎08-09-2019 12:16

Hello Silvia,
When they replaced it last year they said there was no more warranty.
A little over a week ago it stopped recording my sleep. Yesterday it had
virtical colored lines. Then today it stopped working completely.
Any ideas what I can do?
Thank you. Eddie
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0 Votes

‎08-09-2019 15:31

‎08-09-2019 15:31

I’m close to the same!! Mine will not swipe in any direction. Touchscreen is not functioning at all!! Fitbit needs to fix it soon as possible. Warranty sux too 

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