Ionic notifications not vibrating

[Rainbow75]

When alarms go off or messages received, ionic doesn’t vibrate 

[SilviaFitbit]

@Rainbow75 Welcome to the Community. Thanks for the details mentioned. 

I would like you to follow the tips mentioned in this article: Why didn't my Fitbit device alert me? Is it not vibrating with all notifications or only with text messages? Which phone are you using? 

Keep me posted! 

[Rainbow75]

It’s not vibrating on texts, alarms or timers. iPhone 7. Have checked watch & notifications are on & ive reset to ‘strong’. Tried switching phone setting on & off too

Sent from my iPhone

[SilviaFitbit]

@Rainbow75 Thanks for getting back.

I appreciate that you confirmed your Ionic isn't vibrating at all. In this case, I've shared your post with our Support team and they will continue assisting you, please check your inbox. 

I'll be around if you have any additional questions. 

[Rainbow75]

Advice sought here & referred onto Fitbit Support. Originally notifications weren’t vibrating; advised restart & turn off/on. Advice followed but now won’t turn back on.  I now have no working watch... 

[SilviaFitbit]

@Rainbow75 Thanks for getting back. I've merged your post to this thread in order to keep your posts all together. 

Since, you already have a case with our Support team, I would recommend to continue the communication through email, they will continue assisting you and providing you with options. 

Catch you later!