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Ionic notifications not working

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‎07-24-2019 01:07 - last edited on ‎07-25-2019 09:54 by Fitbit Moderator

‎07-24-2019 01:07 - last edited on ‎07-25-2019 09:54 by Fitbit Moderator

Hi all just got an ionic and have set up as advised but it’s not showing me calls, text messages etc. Any advice? Ta 

 

Moderator edit: Updated subject for clarity 

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‎07-25-2019 09:57 - edited ‎07-25-2019 09:57

‎07-25-2019 09:57 - edited ‎07-25-2019 09:57

A warm welcome to the Community @natwalton78. Thanks for the details mentioned. 

 

I would like you to confirm you've followed this procedure to set your notifications. If after verifying this you're still having issues, please force quit the app, reset Bluetooth, restart your Ionic, refresh notifications and set them up again. You can follow the instructions here. 

 

Can you let me know which mobile device are you using? 

 

Let me know how it goes. 

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‎07-25-2019 14:07

‎07-25-2019 14:07

Here's the statement given to me during a support session with Fitbit Support concerning the same issue I am experiencing with a Fitbit Ionic Watch (version 27.33.130) paired with an iPhone X (iOS 12.3.1):

 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

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