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Ionic notifications not working

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‎05-03-2020 11:04 - last edited on ‎05-05-2020 13:55 by Fitbit Moderator

‎05-03-2020 11:04 - last edited on ‎05-05-2020 13:55 by Fitbit Moderator

Had a new phone which was working fine to start with but now the notifications have stopped coming through to the ionic despite everything being set up correctly. Tried all troubleshooting and still nothing. Any ideas? Thanks 

 

Moderator edit: Updated subject for clarity 

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‎05-05-2020 14:04

‎05-05-2020 14:04

@I-wolf Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the troubleshooting performed prior to posting. I've taken the liberty to share your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

 

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