Ionic only displays the Fitbit logo and won't sync

[RoseCo]

Ionic only displays the logo the last few days. It also won't sync with the app anymore.  This happened after trying to charge the device.  Other posts say to try to do a reset and it does not change anything with the application.  How can this be fixed.  I assume this is related to the new software released around the same time the trouble started.

Moderator edit: subject for clarity 

[Mglucardie]

I have the same problem. I can only see the fitbit logo and the watch don't want to restart. Are there any solutions?

[LiliyaFitbit]

Welcome to the Fitbit Community, @RoseCo @Mglucardie.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

• Follow the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?
• If the issue persists, try a factory reset. This procedure deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, notifications, music, and everything that is stored on it. After a factory reset you must set up your watch again. The steps are:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, use the normal out of the box process of updating the firmware (See How do I update my Fitbit device?)

If you experience any difficulties with setting up your watch, please follow the troubleshooting steps here. 

I'll be around if you need further help.

[Mglucardie]

Thanks for the tip. It doesn't work. I've used it for almost 4 years now. Maybe it caused by that. Yesterday I've made a deal to buy an new one and I am waiting to receive it soon 🤩

[LiliyaFitbit]

Thank you for the update, @Mglucardie.

I am sorry to hear the issue persists, thank you for your efforts. I understand your concern, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox.

Let me know if you have any questions.