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Ionic reboot loop - Won't update firmware

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‎01-26-2021 04:58 - last edited on ‎01-26-2021 17:50 by Fitbit Moderator

‎01-26-2021 04:58 - last edited on ‎01-26-2021 17:50 by Fitbit Moderator

my ionic keeps showing the fitbit logo.... the time doesn't always stay the correct time and it will not do the new update.  

i tried shutting down and everything. 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎01-26-2021 17:50 - last edited on ‎08-18-2025 09:56 by Fitbit Moderator

‎01-26-2021 17:50 - last edited on ‎08-18-2025 09:56 by Fitbit Moderator

Hi @acbsep, welcome to the Community Forums.

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps that were specified in your post. That being said, to fix this situation, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

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1 REPLY 1

‎01-26-2021 17:50 - last edited on ‎08-18-2025 09:56 by Fitbit Moderator

‎01-26-2021 17:50 - last edited on ‎08-18-2025 09:56 by Fitbit Moderator

Hi @acbsep, welcome to the Community Forums.

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps that were specified in your post. That being said, to fix this situation, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes