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Ionic shows Fitbit logo when plugged in

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My Ionic has been going straight to the logo whenever it is plugged in.  It still charges and syncs, bu tI am unable to calibrate.  Once unplugged it stays on the logo for around 30 seconds then it starts up again.  I have tried a full reset, factory reset, and every other kid of reset I have been able to find information about online.  It goes to the logo whether it is plugged in at the wall or my laptop.  Anybod ]y else had this issue and been able to fix it?

 

Moderator Edit: Clarified subject

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Hi @JonnyA1986, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were specified in your post. Because the issue wasn't solved, the best way to get help for this problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance with them.

 

I'll be around if you need anything else.

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Hi @JonnyA1986, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were specified in your post. Because the issue wasn't solved, the best way to get help for this problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance with them.

 

I'll be around if you need anything else.

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