Ionic recall query

[Kbrb]

Is anyone having trouble getting their money back from Fitbit for their iconic

Moderator Edit: Clarified subject.

[Kallicious]

Hello, I'm also having an issue with the refund and can't get any results over the phone or live chat

[Kbrb]

Having same problem multiple phone calls getting the run around 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Kbrb, @Kallicious. I'm sorry to hear that you haven't received your Fitbit Ionic refund.

Thank you for letting us know that you have tried getting results over the phone and live chat. 

Please contact our team again for more details about Ionic refund, they will provide you with the proper information. Visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.