Ionic recall reference code cannot be found

[Zacharygp]

Hi, I have tried multiple times to get my ionic refund. Even contacted the phone support which clearly they didn’t seem to be able to do anything ! I would really like to someone’s to help me with this matter. Everything was tried without any success, thank you 

 

 Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Zacharygp. I'm sorry to hear that you haven't been able to get Fitbit Ionic reference code. Thank you for adding your pictures and I'll be happy to assist. 

Please contact our recall team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.