Ionic recall refund

[Neutronius]

I am trying to apply for the refund, and have registered for the recall. However, when i try to verify my account with the number they sent me i get an error message saying that the ionic is not connected to the account, which it is (see pictures below) Any help with this issue would be greatly appreciated!

I have fully charged and synced the device many times to no avail, none of the customer support resources have been helpful either.

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Neutronius. I'm sorry to hear that you haven't been able to verify your account. Thank you for adding images.

I sent you a PM and also, please contact our team for more information about Ionic recall, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.