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Ionic recording data while it's connected to the charger

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‎11-29-2018 04:28 - last edited on ‎11-30-2018 16:21 by Fitbit Moderator

‎11-29-2018 04:28 - last edited on ‎11-30-2018 16:21 by Fitbit Moderator

So my ionic keeps recording data (steps, active minutes, distance traveled, etc.) while it’s hooked up to the charger overnight. I don’t have anything plugged up next to it that could be messing with it and I’ve tried resetting it with no luck.

 

Moderator edit: Updated subject for clarity 

Best Answer
3 REPLIES 3

‎11-29-2018 13:17

‎11-29-2018 13:17

Welcome to the forums!

 

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-30-2018 16:24

‎11-30-2018 16:24

A warm welcome to the Community @GTaylor16! I appreciate the details that you've mentioned as well for the reset that you performed. 

 

Just as @WendyB mentioned, I would like you to confirm that your Ionic isn't near a fan or something that might be vibrating on the same surface as the device. If it is, then try placing it on a different surface and continue monitoring it. 

 

Hope this helps! I'll be around if you need further assistance. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎12-01-2018 08:33

In response to SilviaFitbit

‎12-01-2018 08:33

No it’s not sitting by a fan, just by its self on a desk
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