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Ionic refund information

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‎09-07-2025 12:30 - last edited on ‎09-08-2025 11:16 by Fitbit Moderator

‎09-07-2025 12:30 - last edited on ‎09-08-2025 11:16 by Fitbit Moderator

Hi, i tried to register for a refund for my fitbit ionic. It has told me my device does no qualify, but it was bought between the dates stated.

Please help 🙏 

 

Moderator Edit: Clarified subject. 

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‎09-08-2025 11:20

‎09-08-2025 11:20

Welcome to the Fitbit Community, @Srd21. I'll be happy to assist with your Fitbit Ionic information. 

I noticed that you got in touch with Fitbit Customer Support instead of the Recall Center. Please contact our Recall Center for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎09-08-2025 11:20

‎09-08-2025 11:20

Welcome to the Fitbit Community, @Srd21. I'll be happy to assist with your Fitbit Ionic information. 

I noticed that you got in touch with Fitbit Customer Support instead of the Recall Center. Please contact our Recall Center for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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