Ionic refund

[Hanpang]

Its been more than a year, but I havent got the refund. Try to contact them via phone call several months ago, but still nothing until today

Anyone have experienced long delay and finally got the refund?? Is calling them again could resolve it or is it useless?

Moderator edit: merged reply

[DavidFitbit · Accepted solution]

Hi there @Hanpang  Welcome to the Fitbit Community! It's great to have you here, allow me to help with the follow up of your refund.

If you completed your registration at our refund center more than a year ago, i apologize for the delay and thank you for your patience.

If you haven't already done so, i suggest that you check your email spam and junk folders for the refund notification. If still not received, our refund center will have more information about your refund status. To contact the refund center, visit fitbitionic.expertinquiry.com/contact-us.

Hope this helps !