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Ionic refuses to start

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‎05-08-2018 22:56

‎05-08-2018 22:56

I set my Ionic to charge two days ago. This morning, I removed it from the charger and discovered that it refuses to start up. It is completely black. I have short and long pressing the power button but to no avail. Inserting the charger again yields nothing... nada...

 

Please help.

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4 REPLIES 4

‎05-09-2018 01:03

‎05-09-2018 01:03

Try restarting it several times. Let us know if that fixes it

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-09-2018 05:33

In response to NellyG

‎05-09-2018 05:33

Wow, that page was zero helpful... I wonder how I am supposed to re-start a device that does not start. Is there a secret button combination?

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‎05-09-2018 06:41

In response to Azjerei

‎05-09-2018 06:41

She forgot to mention, I think, that you have to select your device on the page, to see the instructions of how to start it with the buttons of the watch

F4F1F7A5-100E-4568-85F0-4438DA0BC759.png

 

I have a Fitbit Ionic since January 2018. It’s my 4th now, during my warranty of 2 years. I hope this one lasts much longer. Updates are dangerous!
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‎05-09-2018 06:44

In response to Frodo007

‎05-09-2018 06:44

Ok, thanks.

I did as the instructions say: held the Back button and the lower of the two right buttons for 10+ seconds. Nothing. I tried with the Back button + upper right button, still nothing.

 

It's dead. Not that old either 😞

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