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Ionic registering haphazard calorie count

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‎07-12-2020 04:45 - last edited on ‎07-16-2020 14:00 by Fitbit Moderator

‎07-12-2020 04:45 - last edited on ‎07-16-2020 14:00 by Fitbit Moderator

Hi, My ionic for the past few days is not showing the carolie count from the exercises. Last two days it was showing 1695 cals for the day, even though  I have work out logs of 600 and 200 during that day. When I go to my workouts these cals are showing but its not reflecting on the dialy stats dashboard.

 

Also, when I walked for 30 mins it showed only 45 cals burned thay day which is not correct. The end of that day the watch logged like 4500 cals or more which was way off and then in the dash board when I synced it the next day showed 1695 cals for that day.

 

This haphazard calorie count just recently happened. I've been using the latest firmware for about more then few week and I am using a Samsung Note 9. 

 

Everything was fine until a few days ago. 

 

Moderator Edit: Clarified subject

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‎07-16-2020 14:03 - last edited on ‎09-16-2024 13:55 by Fitbit Moderator

‎07-16-2020 14:03 - last edited on ‎09-16-2024 13:55 by Fitbit Moderator

@Ali.H.B A warm welcome to the Community. Thanks for taking the time to share what you're experiencing with your watch. 

I appreciate that you mentioned this started happening when you installed the latest firmware version. I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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