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Ionic replacement only showing the Fitbit Logo

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‎03-19-2019 09:51

‎03-19-2019 09:51

Hello Fitbit Team,

 

If you would recall, I mentioned sometime ago about the complaints I had with my Ionic just showing up a blank screen (see here: Ionic Blank Screen); I got a replacement from Fitbit (yaayy but nope) and I have got it to sync with my device and I get the notification that it does sync.

 

The issue, however, is that I ONLY SEE THE FITBIT LOGO EVERYTIME!!! 

It just shows the Fitbit logo and tells me to set it up which I have done obviously because then it would not sync.

 

How can I get past this??

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‎03-19-2019 10:56 - edited ‎03-19-2019 10:57

‎03-19-2019 10:56 - edited ‎03-19-2019 10:57

Hi @bo.phyyn3.

 

I take it you have already tried restarting it?

 

If it's stuck on the setup screen, I would remove it from your account in the fitbit app and also unpair it from your phones Bluetooth settings. Then I would uninstall the fitbit app from your phone and then install it again, retry the setup process. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-19-2019 10:56 - edited ‎03-19-2019 10:57

‎03-19-2019 10:56 - edited ‎03-19-2019 10:57

Hi @bo.phyyn3.

 

I take it you have already tried restarting it?

 

If it's stuck on the setup screen, I would remove it from your account in the fitbit app and also unpair it from your phones Bluetooth settings. Then I would uninstall the fitbit app from your phone and then install it again, retry the setup process. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎03-22-2019 09:31

In response to N8teGee

‎03-22-2019 09:31

Thank you. This worked like magic!

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‎03-22-2019 10:38

In response to bo.phyyn3

‎03-22-2019 10:38

You're welcome, I'm glad you got it back up and running. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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