Ionic replacement only showing the Fitbit Logo

[bo.phyyn3]

Hello Fitbit Team,

If you would recall, I mentioned sometime ago about the complaints I had with my Ionic just showing up a blank screen (see here: Ionic Blank Screen); I got a replacement from Fitbit (yaayy but nope) and I have got it to sync with my device and I get the notification that it does sync.

The issue, however, is that I ONLY SEE THE FITBIT LOGO EVERYTIME!!! 

It just shows the Fitbit logo and tells me to set it up which I have done obviously because then it would not sync.

How can I get past this??

[N8teGee · Accepted solution]

Hi @bo.phyyn3.

I take it you have already tried restarting it?

If it's stuck on the setup screen, I would remove it from your account in the fitbit app and also unpair it from your phones Bluetooth settings. Then I would uninstall the fitbit app from your phone and then install it again, retry the setup process. 

[bo.phyyn3]

Thank you. This worked like magic!

[N8teGee]

You're welcome, I'm glad you got it back up and running.