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Ionic resets when it goes into sleep mode

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‎08-28-2020 10:20 - last edited on ‎08-29-2020 11:31 by Fitbit Moderator

‎08-28-2020 10:20 - last edited on ‎08-29-2020 11:31 by Fitbit Moderator

Just updated and now when it goes into sleep mode it resets.nothing fixes it not even factory reset.

 

Moderator Edit: Clarified subject

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‎08-29-2020 11:33 - last edited on ‎11-04-2024 16:58 by Fitbit Moderator

‎08-29-2020 11:33 - last edited on ‎11-04-2024 16:58 by Fitbit Moderator

@Jasonsnaith A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details mentioned and the factory reset performed prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

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