help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic restarts when syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2018 04:22

‎04-07-2018 04:22

My Ionic won't sync,connect to wifi or set up. Each time I try to connect to it in any way it just restarts. Have tried many things, including restart phone, turn on/off bluetooth, reinstall app etc. I have 4 days worth of data for a science project that I don't want to to loose. Any suggestions for me?

Thanks,

Chris

Best Answer
1 REPLY 1

‎04-10-2018 06:52

‎04-10-2018 06:52

@chrenoll Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic not syncing, connecting to Wifi, and setup. 

 

Thanks for trying those steps on order to resolve this. 

 

I'd recommend checking all the requirement checklist on this helpful article to make sure everything is on order to proceed to more troubleshooting steps.

 

After making sure that all the requirements are checked, please proceed to the troubleshooting steps listed there. If you already did some of those steps please try them again.

 

One important step to try is the restart process. This is very useful when you experience this kind of trouble.

 

Hope this helps. Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes