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Ionic's Exercise function not working

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‎04-04-2020 03:50 - last edited on ‎04-16-2020 16:31 by Fitbit Moderator

‎04-04-2020 03:50 - last edited on ‎04-16-2020 16:31 by Fitbit Moderator

Hi everyone. Hoping someone can help me. My Fitbit ionic is 2months old. This week the exercise function isn’t working properly. It has disappeared of my Fitbit face and when I sync my runs it is no longer gps mapping them. 

I haven’t changed any settings and have checked that gps is still on and that exercise is still ticked as an option to shown on my device. 

last week for the first time it completely cut out and stopped tracking a walk. 

would love any help. 

thank you

 

Moderator edit: Updated subject for clarity 

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‎04-16-2020 16:18 - last edited on ‎12-03-2024 04:25 by Fitbit Moderator

‎04-16-2020 16:18 - last edited on ‎12-03-2024 04:25 by Fitbit Moderator

@MonBrima Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you were experiencing issues with your Ionic and exercise function. I've taken the liberty to share your post with our Support team and they've mentioned you already have a case with them, please continue the communication with them, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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