help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic's GPS not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2019 14:29 - last edited on ‎10-05-2019 15:01 by Fitbit Moderator

‎10-04-2019 14:29 - last edited on ‎10-05-2019 15:01 by Fitbit Moderator

Fitbit community - this will seem repetitive as there are multiple threads on this and the resolution is basically luck, or restart.

 

My GPS is still not working reliably.  I wait for 10 minutes or sometimes even more for the GPS to connect and it won't connect.  I have restarted (Factory reset) and in addition done the soft restart by pressing the buttons.  SOmetimes i will get a week or two of reliable GPS connecting.  But it never works reliably and now in this iteration i have done both types of restarts repeatedly and to no avail.  I want to return this watch and get another one.  My wife has one (we got at same time) and she does not have troubles.  I have an Ionic lemon and i want it replaced!  it's been less than a year but when i enter my order number Fitbit will not allow me to ask for a replacement.  HELP!

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎10-05-2019 15:00 - last edited on ‎01-16-2025 06:14 by Fitbit Moderator

‎10-05-2019 15:00 - last edited on ‎01-16-2025 06:14 by Fitbit Moderator

@cohen198 Welcome to the Community! Thanks for the details mentioned. 

I appreciate the troubleshooting performed and the research done prior to posting. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes