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Ionic will not turn on

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‎10-04-2019 06:26

‎10-04-2019 06:26

A couple of weeks ago, it appeared that my ionic just turned off - no display, heart rate sense not flashing. This was just recently after charging it up on my dock. I still have not been able to get it to turn on, even after trying the reset sequence, and it doesn't appear to register when I put it on the dock to charge. Suggestions?

 

 

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‎10-05-2019 14:30 - last edited on ‎01-16-2025 06:15 by Fitbit Moderator

‎10-05-2019 14:30 - last edited on ‎01-16-2025 06:15 by Fitbit Moderator

@MDPlaugher Welcome to the Community! Thanks for the details mentioned and the reset tried. 

It's pretty weird that your Ionic isn't turning on after you charged it. I would like you to confirm you tried this restart procedure and try the tips mentioned in this article for Fitbit devices not charging. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-05-2019 15:15

In response to SilviaFitbit

‎10-05-2019 15:15

It’s not weird.....it’s a continuing theme throughout this forum. There is something terribly wrong with this model to stop working in 15 months. My wife bought one at Costco about a month ago....it’s still working (fingers crossed), but we are taking it back for a refund before it craps out in just over a year. 

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