help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic's battery draining

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2019 02:57 - last edited on ‎10-26-2019 14:24 by Fitbit Moderator

‎10-25-2019 02:57 - last edited on ‎10-26-2019 14:24 by Fitbit Moderator

I have had my Ionic since July 20th if this year (just over 4 months).  Since the middle of September the battery life has been fluctuating, sometimes the charge will last for 4-5 days and sometimes it will last a day.  The past week the charge time has gone down to the point that I am getting less than 9 hours per charge.  

I am using the the Fitbit clockface Moment, the included charging cable and the charger for my iPhone.  I have made sure that all the notifications, permissions, automatic exercises detection, and GPS are disabled.  I even used the website to fully disable GPS.  I have removed all the removable apps except the timer and relax apps, as I use these (though I have stopped using them this past week).  I do not have an alarm set.  I have followed the tips listed for the Ionic to improve battery life.  I have even tried doing a factory reset, nothing is working to correct this issue.  

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎10-26-2019 14:27

‎10-26-2019 14:27

@Deathloch A warm welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I truly appreciate that you mentioned that you've had your Ionic since July. Since you've tried all the recommended troubleshooting, I've shared your post with our Support team, please continue the communication through email. 

 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes