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Ionic's battery draining

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‎12-31-2019 18:29 - last edited on ‎01-01-2020 10:10 by Fitbit Moderator

‎12-31-2019 18:29 - last edited on ‎01-01-2020 10:10 by Fitbit Moderator

I've had the ionic for 1.5 years with no issues, just this week its prone to not keeping a charge. will plug in wall and reach 100%, but then charge lasts less than 12 hrs before completely shutting down. still connects to phone, have tried hard re-set.  any ideas? will it be replaced if defective? love the watch and need to keep tracking!

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎01-01-2020 10:09

‎01-01-2020 10:09

@mfournier Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your watch. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting.

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-06-2020 04:46

In response to SilviaFitbit

‎01-06-2020 04:46

good morning!

 

just sent the watch off for replacement, thank you for getting back and sharing with the fitbit team! Ill be happy to get back on track with tracking my movements.

 

Mike

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‎01-08-2020 13:24

In response to mfournier

‎01-08-2020 13:24

@mfournier Thanks for getting back. I'm glad to hear that you're receiving a replacement. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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