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Ionic's display showing horizontal lines

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‎08-07-2019 08:21 - last edited on ‎08-08-2019 10:49 by Fitbit Moderator

‎08-07-2019 08:21 - last edited on ‎08-08-2019 10:49 by Fitbit Moderator

I've just started to get horizontal lines on my ionic display.  I've had the Ionic since January 2019, i use it daily and to time runs and bikes rides.   I don’t swim or shower with it on.  I have tried the factory reset a number of times and also changed the clock face, but  none of these procedures work.

For the record my ionic is synced to my IPHONE

 

Moderator edit: Updated subject for clarity 

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‎08-08-2019 11:00

‎08-08-2019 11:00

A warm welcome to the Community @goons36. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate that you mentioned your Ionic is syncing to an iPhone and you have been taking care of it. I've shared your post with our Support team, they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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