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Ionic's display went dim and unresponsive

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‎05-14-2019 09:54 - last edited on ‎05-15-2019 11:18 by Fitbit Moderator

‎05-14-2019 09:54 - last edited on ‎05-15-2019 11:18 by Fitbit Moderator

I was walking and my Ionic vibrated on my arm and the display went dim and became unresponsive.  it will not swipe off the clock face.  I have attempted the left button & bottom right button restart several times to no avail.  Any help would be appreciative.

 

Moderator edit: Updated subject for clarity 

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‎05-15-2019 11:21 - last edited on ‎01-02-2025 09:29 by Fitbit Moderator

‎05-15-2019 11:21 - last edited on ‎01-02-2025 09:29 by Fitbit Moderator

Welcome back @dndgod. Thanks for the restart that you've done, and I appreciate the details mentioned. 

I've shared your post with our Support team and they will continue assisting you on this. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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