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Ionic's hourly activity not matching with app or laptop

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‎04-12-2020 18:23 - last edited on ‎04-17-2020 12:57 by Fitbit Moderator

‎04-12-2020 18:23 - last edited on ‎04-17-2020 12:57 by Fitbit Moderator

My Fitbit recorded my 9 of 9 hours but my phone app and laptop only recorded 8/9. There is a gap during that hour for the day on my phone and laptop event though my watch shows all hours recoded.  Why isn't that gap syncing to my other devices?

 

Thank you

 

Moderator edit: Updated subject for clarity

 

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‎04-17-2020 12:55 - last edited on ‎12-02-2024 10:50 by Fitbit Moderator

‎04-17-2020 12:55 - last edited on ‎12-02-2024 10:50 by Fitbit Moderator

@Uglyhead Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let me know if there's anything else I can do to assist you in the meantime. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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