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Ionic's screen blank after update

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‎05-01-2020 12:49 - last edited on ‎05-02-2020 15:23 by Fitbit Moderator

‎05-01-2020 12:49 - last edited on ‎05-02-2020 15:23 by Fitbit Moderator

I updated my Ionic and afterwards it started to come up with vertical lines and eventually went black. It still syncs to my phone and vibrates and is fully charged. I have tried to restart/reset and no luck. I’ve also tried to switch watch faces as well.

 

Moderator edit: Updated subject for clarity 

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‎05-02-2020 15:27

‎05-02-2020 15:27

@JayHill A warm welcome to the Community. Thanks for letting me know that your display stopped working after you updated your watch. 

 

I appreciate the troubleshooting performed prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

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