Ionic's screen is fuzzy

[jess1971]

I've an avid runner and love my Ionic, but this can't be right! They sent me a replacement for an Ionic about two months ago because my first purchase the screen fell off. I've been using the new one for about two months and now out of nowhere the screen is all fuzzy and I can't even get it to pair.  The screen is basically unreadable.

I spent quite some time on the phone with customer support but since I'm about a week over my original warranty they want me to purchase a brand new Ionic! I'm so very disappointed at this time because I loved my watch! What is going on with these things? It seems like there are tons of people having similar issues.

Am I the only one who feels like we should be getting way more longevity out of a $300 watch? There is no doubt that I'm heading to the store today to get a samsung and the main reason at this point is what do I have to lose? Plus I'm an avid Spotify user as well so I'm hoping for better luck. I'm going to head over to Amazon right now where I bought my Ionic to change my positive review to a very negative one unfortunately.

Moderator edit: Subject for clarity 

[Whistler888]

Yeah unfortunately this is how it often goes as reported by many.  Your first Ionic dies.  In your case the screen pops off.  Then your replacement dies.  Sometimes multiple die.  

Then after the warranty period they want you to pay more money for another potentially defective device.  No one in their right mind would consider that.  Most like you switch brands.  Have not heard anyone taking the option to buy another Ionic.

If my replacement dies after the warranty expires - would also get something else.  The product is simply too unreliable and not anywhere near robust.  Makes you really appreciate a device that works without issues.  

[Rich_Laue]

@jess1971 the user is unable to pair the tracker to a phone .This is done by the Fitbit app. 

Since your tracker has been attached to your account there should be no reason to set it up again. 

Without knowing what type of phone it is not easy to give help .

As for the screen you say it is fuzzy, is this in the display or on top of the glass? 

[jess1971]

I was pairing fine to my account before the screen went pixelated,  so it has something to do with that because it happened at the same time the screen went crazy. I never had a problem connecting to the same phone before the screen started messing up. The only thing I can imagine that could of happened to the screen was I have taken a few more baths recently because of a issue I was having with Hives.  It actually makes sense as well considering how many people on here have been talking about water damage and bad sealing.  Fitbit should really do something about this to help people considering they sold us a $300 lemon.

To be more specific on the screen, it has lines going through the data under the screen and nothing fixes it. I've done system restores as well. I run a blog with the NY Times that has over three million subscribers and I'm going to submit a story about my Ionic dilemma in the middle of next week to bring attention to my experience with the Ionic and fitbit in general. I will post the link once it's up so those whom are interested can dissect my experiences.

I'm hoping this gets Fitbit's attention once I detail all of this for next friday's submission. I'm really very displeased.

[jess1971]

Marking my message as spam will also be mentioned in my blog.  I have a screenshot.

Not good fitbit moderators.

[Odyssey13]

@jess1971  if your posts are being deleted, refer to the terms of service for being on the forums - click to read

If you want to discuss the situation, understand that this is the community forum and not customer support. Only Fitbit itself can answer your questions. Forum members post and some try to help others who have questions, but they can't speak for the company.

[HeydyF]

Hey @jess1971, I hope you are doin' fine! I'm sorry to hear that your experience with our Customer Support didn't meet your expectations. Please note that every user has different options under warranty, but our main concern is to get you back on track. I know that a replacement would have been the best option for you, and I wish that we could guarantee your satisfaction with the Fitbit products and services. If you change your mind, let me know. Here we are glad to assist you. 

@Whistler888, thanks for sharing your experience with us. Let us know if you have further questions! 

Thanks for your help guys, @Odyssey13 and @Rich_Laue!

I'll be around!