Ionic's screen not working

[Runner5akaTim]

Hey. 

So. touch screen stopped working this morning. I took to the forums, which told me to reset it if this (VERY COMMON) problem occurs. Did that, thought it sorted it out. Went exercising, watch kept on resetting itself during the exercise and finally turned off. Left it for a bit. It came on, but kept on resetting itself the whole time. Any advice? Screen is still not working in the periods where I have my watch face. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

@Runner5akaTim It's nice to see you on the Community. Sorry for the delayed reply. 

Thanks for the research done prior to posting. I appreciate the troubleshooting performed. 

I've shared your post with our Support team and they've mentioned you already have a case with them, someone will reply as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

[Runner5akaTim]

Thank you, your team has been in touch and so far their service has been great. 

Thank you for the reply. 

[simplysara1989]

i had the same issue twice now, I sent mine in after only 5months of having it. started working out again this fall and its does the same thing, frustrating with the newest sense device. almost want to downgrade, so I do not have do to this every 6 or so months. Hoping warranty gets back to me with good news.  I tried to reset, uninstall everything and still just have the blinking logo on the screen.