Ionic's screen not working

[Neilke]

Fitbit please tell me what I must do or where I can send my Fitbit to be fixed, it wont go on, not even the battery 0% shows and I've tried all the options that Fitbig hives with pushing the bottons etc. Please help me, it was an expensive purchase. Kind regards

Moderator edit: Updated subject for clarity and removed personal info

[SilviaFitbit]

@Neilke A warm welcome to the Community. 

Thanks for sharing what you're experiencing with your Ionic not turning on. I appreciate the restart tried prior to posting. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

[mijani101]

I am having the same problem with my ionic 

[mijani101]

help me  please i really love this ionic and was very dissapointed  when it stopped working.

[Neilke]

Hi Scott

Please tell me to who I can hand my Fitbit into be repaired.

Thank you so, so much for coming back to me.

Kind regards

[Neilke]

Hi Scott

Please help me fix it like telling me where i can give ot in to be repaired, I really love this watch. But cant afford to buy a new one now

[Neilke]

Thank you 🙂

[TCAPE]

1. Hi, did you get a response and successful outcome? My ionic watch is fully charged and the screen is totally blank. I’ve tried resetting it but nothing. 

[Neilke]

Great  what do i do from here

[LaHyaena]

i cant even get a support link. what a joke. it seem to get payed great to help people they leave it up to us to discuss about it.  

[LaHyaena]

i am a grown man to know and try many ways to start my fitbit ionic. as i  see a few people and short time period have the same issues DEVICE NOT TURNING ON. and please if you work for fibit how is it when i try to contact support link it don't let me contact support and it repeats the pages over and over with no way to contact support ????????????????????????????????/

[AmieC043]

I am having the same problem. This happened to me a while ago so I stopped wearing my Ionic fitbit then managed to get on live chat but it just starting working however that has only lasted 3 weeks and the problem is back.  I would like this matter solved please. I have taken a picture of the what the screen looks like. My fit can turn on but just keeps flickering. 

[LaHyaena]

what live chat told you to then.??

[AmieC043]

Just to reset it but I have done that a good 10 times and still the same
problem.

[LaHyaena]

The resets was after it came back to life 3 weeks later?

[Neilke]

Hi

So did you leave it for 3 weeks then you reset it again and it worked?

[AmieC043]

Yes after coming back to life. And now I dont have anything on the screen
even though it is full of battery life.

[LaHyaena]

How yours stop working. any updates or factory resets in the same time? 

[AmieC043]

Yes but now it is doing the same problem again.

[Odyssey13]

@Neilke  please be careful. Fitbit has employees who post here and a Community Council that posts here, but scottphillip only joined the forums yesterday and is not with Fitbit. Anyone who offers to help you for a price is not with Fitbit. You were in touch with Moderator @SilviaFitbit , so please continue with her.  You can't just send in your Fitbit without going through customer service, so please work with Silvia or contact support directly for assistance.