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Ionic's screen not working

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‎08-13-2019 03:05 - last edited on ‎08-14-2019 07:12 by Fitbit Moderator

‎08-13-2019 03:05 - last edited on ‎08-14-2019 07:12 by Fitbit Moderator

My screen stopped working this weekend. The Fitbit still tracked steps, heart rate, and sleep but I could only view it through the app. I let the battery die, I then tried the 3 button reset then the two button reset. The screen faintly turned on showing 0% on battery. 

I connected it to the charger. I let the battery fill up, according to the battery status on the app. After fully charged still the screen wouldn’t turn on. Is there any other troubleshooting I can preform or can I send it in to fix it?

 

Moderator edit: Updated subject for clarity 

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‎08-14-2019 07:11

‎08-14-2019 07:11

A warm welcome to the Community @Gbitner. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the details information shared about what you're experiencing. I've shared your post with our Support team and they've mentioned  you already have a case with them, please continue the communication through email. Fitbit doesn't have a repair center but we have many channels of communication and we're always here to assist you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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