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Ionic's screen not working

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‎02-28-2020 09:15 - last edited on ‎02-29-2020 09:22 by Fitbit Moderator

‎02-28-2020 09:15 - last edited on ‎02-29-2020 09:22 by Fitbit Moderator

Hi all

 

Grateful for your help. I’ve got a Fitbit ionic and a couple of days ago I wasn’t able to tap into anything on the screen. Yesterday it was completely black apart from a blurred blue line down the centre. Today it’s completely black screen. I’ve charged it overnight, but still nothing. My phone app can’t connect to it either  and I’ve tried all the fixed mentioned. Don’t know what to do 🤷‍:female_sign:

 

Moderator edit: Updated subject for clarity 

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‎02-29-2020 09:21

‎02-29-2020 09:21

@LizRou A warm welcome to the Community. Thanks for letting me know that you received your Ionic a couple days ago. 

 

I appreciate the troubleshooting tried and the research done prior to posting. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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