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Device shutting down during Run

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‎02-18-2020 07:15 - last edited on ‎03-01-2020 12:11 by Fitbit Moderator

‎02-18-2020 07:15 - last edited on ‎03-01-2020 12:11 by Fitbit Moderator

Is there an update to this issue.  I was informed that this issue has been escalated to dev and should be fixed soon?

 

Moderator edit: Subject for clarity 

Moderator edit: Removed personal information 

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‎02-18-2020 07:24

‎02-18-2020 07:24

Hi @Dokieff  this is the community forums. In order to get an update on your case number, you'd want to get with customer support. You posted this in the Surge area, but said you had the Ionic. If you need this moved to the Ionic forum area, let me know.

Stepping in the U.S.A. since September 2013. Android 14

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