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Ionic's screen not working

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‎09-08-2020 03:36 - last edited on ‎09-09-2020 12:47 by Fitbit Moderator

‎09-08-2020 03:36 - last edited on ‎09-09-2020 12:47 by Fitbit Moderator

Woke up with screen on ionic stripy with different colours, was on 24% when went to bed and it's recorded sleep and morning walk.  Tried hard reset but still the same, now fully charged and still same, so tried another hard resets and now nothing.  Screen is fully blank.  It has vibrated like it's resting but nothing on the screen at all.  Green flashing on the back still.  

 

Moderator Edit: Clarified subject

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‎09-09-2020 12:48 - last edited on ‎10-17-2024 06:48 by Fitbit Moderator

‎09-09-2020 12:48 - last edited on ‎10-17-2024 06:48 by Fitbit Moderator

@Toraneko A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details mentioned and the resets tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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