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Ionic's screen went black

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‎08-15-2019 02:35 - last edited on ‎08-16-2019 07:15 by Fitbit Moderator

‎08-15-2019 02:35 - last edited on ‎08-16-2019 07:15 by Fitbit Moderator

I received my Ionic last year Christmas from my late mother. I charged it yesterday and today the screen went completely black. I have tried everything suggested on other posts and nothing seems to work. It still vibrates and the green light shows at the bottom. Please help. This watch has so much sentimental value and I love Fitbit - this was an upgrade from my charge 2. Please assist if there is anything else I can try.

 

Moderator edit: Updated subject for clarity 

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‎08-16-2019 07:15

‎08-16-2019 07:15

Welcome to the Community @Lkarstens. Thanks for letting me know that you got your Ionic last year Christmas. 

 

I appreciate the troubleshooting performed. Sorry to hear that your Ionic's screen isn't turning on. In this case, I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. 

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‎08-16-2019 07:43

In response to SilviaFitbit

‎08-16-2019 07:43

Thank you very much

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