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Ionic's touch screen does not work

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‎05-12-2020 10:31 - last edited on ‎05-13-2020 13:17 by Fitbit Moderator

‎05-12-2020 10:31 - last edited on ‎05-13-2020 13:17 by Fitbit Moderator

For a few days I have a problem with my Ionic. Everything works fine outside the touch screen. Please help. Reset your device doesn't help. 

 

Moderator edit: Updated subject for clarity

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‎05-13-2020 13:16

‎05-13-2020 13:16

@Bellucci79 Welcome back to the Community. Thanks for the restart tried prior to posting.

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, someone will reply as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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