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Ionic saying 0% constantly

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‎01-12-2019 07:10

‎01-12-2019 07:10

I brought my husband the Ionic for Christmas.  His battery completely died 2 days ago and now it won't budge off 0% why? We can't even restart it to reset the factory settings

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‎01-12-2019 12:36 - edited ‎01-20-2019 14:41

‎01-12-2019 12:36 - edited ‎01-20-2019 14:41

Hi @Lisa020304

 

Have you tried following the troubleshooting tips in this help article?

 

If your device still doesn't charge after that you should contact customer support

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

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‎01-12-2019 12:36 - edited ‎01-20-2019 14:41

‎01-12-2019 12:36 - edited ‎01-20-2019 14:41

Hi @Lisa020304

 

Have you tried following the troubleshooting tips in this help article?

 

If your device still doesn't charge after that you should contact customer support

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎01-20-2019 12:02

In response to N8teGee

‎01-20-2019 12:02

Hi, yes I tried everything.  I contacted customer services and they are sending me a new fitbit 🙂 thankyou

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