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Ionic screen acting really weird

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Last weekend, my ionic was at 41 % before i went to bed. Waking up, I noticed it was at zero percent, which seemed strange to me as this had never happened before. After trying to get it to charge three times, it finally started charging. When it was fully charged the screen refused to lighten up more then one or two percent i think, which made it unreadable. Since then I reset the device and linked it again to the app. The screen now goes between dark and super bright, with lots of lines horizontally and vertically, crossing the screen. 

 

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Could somebody from fitbit support help with this please?

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